OSI Consulting – Turnaround management and business strategies

Is your company managing change or is change managing your company?

The Challenge Of Change

Far-sighted leaders recognize that the usual fads and fix-its of re-structuring, right- sizing, BPR, TQM & over-reliance on financial magic bullets were never intended to deal with the consequences of RADICAL CHANGE. OSI specializes in handling the unique challenges of radical change confronting today’s business, government organizations and NGO’s.
Since 1986, OSI has consistently demonstrated its ability to compete with high-profile consulting firms in a cost effective manner. We, at OSI, pride ourselves on providing customized services for each of our clients.

Areas of Consulting Expertise

Change Strategy Consulting

- Assess the impact of external change forces on the business’s ability to compete
- Plot the business on OSI’s proprietary Business Change Cycle™
- Develop a comprehensive road-map for creating/managing change
- Identify and develop change leaders
- Build a consensus for change and implement the change strategy
- Business strategy implementation

Executive Team Development

- In-depth assessment of executive team members capabilities
- Leadership team coaching to better manage business change
- Build a strong executive team
- Succession planning and identification of high-potential leaders for the future

Strategic Organization Design

Design strategies in response to new marketplace imperatives – building the organization of the future
Realignment to strengthen communications, decision-making, action-taking processes
Alternative design strategies to support the culture and to improve marketplace interface

Human Resource Strategy

Develop a human resource strategy that supports business strategy and organization effectiveness
Link job design and performance management to operational requirements
Succession planning for middle and senior management
Proprietary HR audit process

Corporate Culture Building For Performance

- Create a change-ready corporate culture
- Corporate Culture Audit
- Proprietary corporate culture benchmarking (state of the art)
- Assess the gap between the corporate culture’s existing characteristics and those required by competitive market conditions
- Revitalize or redirect the corporate culture to support new strategies and performance requirements
- Post-shock culture building after a merger or reengineering
- Building corporate accountability

Organization Effectiveness

- Aligning & integrating internal functions to support business goals
- Organization Effectiveness Audit
- Benchmarking standards
- Building an exceptional customer service organization

Customer Service Operations

Building a customer service organization
Identifying the necessary qualities & processes for outstanding customer service
Instituting a customer service value chain
Removing barriers to the customer service value chain
Picking the right people for the customer service value chain

Post Merger Integration

Identify people related issues
Retain & integrate talent
Integrate culture and transfer knowledge
Build commitment to the new organization

Process Consulting

Our consultants are not just experts in our field.
We are experts in process consulting. That ensures:

Individualizing around each client’s needs.
Reduction in bias.
Achieving the best actionable outcomes for the client.
Transferring expertise to the client.

Our books & Clients' TESTIMONIALS

"In today’s business world, companies and entire industries are facing dramatic change which has led to an unprecedented level of corporate and industry failure. Companies and their CEOs need to understand how these change forces will impact their businesses. Jerry Want’s Saving the Company provides needed insight and direction for building high performing enterprises required for the age of radical change."

"In a period of unprecedented change and outright chaos in the business world, Jerry Want brings a dead on perspective of how to manage those change forces and how to build high performing business organizations- business cultures-as the only true strategy for managing change. A must read for CEOs and other decision makers."

"In today’s radically changed business climate, corporate culture has become the critical difference between failure and long-term success. Jerry Want provides keen insights for understanding and building ethical and performance driven business cultures."

"Dr Jerry Want’s Saving the Company clearly illustrates how even the most successful of companies can fail as well as what to do to prevent failure. His unique Hierarchy of Performance, shows the importance of maintaining higher performing, business cultures in today’s fast paced business climate."

"Jerry Want demonstrates -with no holds barred, real world examples- how ignoring the importance of a company's culture can lead to the demise of even the mightiest enterprise. His hierarchy of corporate cultures provides a helpful guide for assessing and transforming a company's culture."

"Dr. Jerry Want provides keen insights as to how management and boards of directors can deal with the culture of the enterprises they serve. This book should be required reading for executives and stakeholders."

"The human side of business continues to confound even the best of corporations. Cultures must change as the business model changes. Dr. Want's newest book provides useful insights and strategies for transforming any business culture into a winning business culture."

"At last, a real world perspective on the vital issue of corporate culture with solid recommendations for transforming underperforming and flawed business cultures into high performing cultures that will drive corporate success. No one understands the issue better than Jerry Want."

"Managing Radical Change is a must read for any business undergoing change- and today that should include every business. Jerry Want and his co-authors pay particular attention to the critical role of corporate culture in the Business Change Cycle."

"If a management book could be called riveting or compelling, this is it. It's thought provoking and just so informative that I felt more confident after reading it. I would say this is must reading for every manager and CEO of any size company who respects the challenges of change."

"Managing Radical Change offers useful observations and practical advice for encouraging the productive evolution of an organization."

"A superb real-world explanation of why radical organizational change is vital and how it can be managed effectively."

"Bravo! Jerry's understanding and insights in managing radical change in Corporate America is an invaluable contribution to the business community and its leaders. Jerry has taken a difficult subject, embellished it with clarity and in the process, transferred his wisdom and insights to the reader of this very good book."

"No great improvements in the lot of mankind are possible, until a great change takes place in the fundamental constitution of their modes of thought."