Far-sighted leaders recognize that the usual fads and fix-its of re-structuring, right- sizing, BPR, TQM & over-reliance on financial magic bullets were never intended to deal with the consequences of RADICAL CHANGE.

OSI specializes in handling the unique challenges of radical change confronting today's business, government organizations and NGO's.

Since 1986, OSI has consistently demonstrated its ability to compete with high-profile consulting firms in a cost effective manner.  We, at OSI, pride ourselves on providing customized services for each of our clients.  Learn more about The OSI Difference »


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  • Change Management Consulting
    • Assess the impact of external change forces on the business's ability to compete
    • Plot the business on OSI's proprietary Business Change Cycle™
    • Develop a comprehensive road-map for creating/managing change
    • Identify and develop change leaders
    • Build a consensus for change and implement the change strategy
    • Business strategy implementation

  • Corporate Culture Building For Performance
    • Create a change-ready corporate culture
    • Corporate Culture Audit
    • Proprietary corporate culture benchmarking (state of the art)
    • Assess the gap between the corporate culture's existing characteristics and those required by competitive market conditions
    • Revitalize or redirect the corporate culture to support new strategies and performance requirements
    • Post-shock culture building after a merger or reengineering
    • Building corporate accountability
  • Executive Team Development
    • In-depth assessment of executive team members capabilities
    • Leadership team coaching to better manage business change
    • Build a strong executive team
    • Succession planning and identification of high-potential leaders for the future
  • Organization Effectiveness
    • Aligning & integrating internal functions to support business goals
    • Organization Effectiveness Audit
    • Benchmarking standards
    • Building an exceptional customer service organization
  • Strategic Organization Design
    • Design strategies in response to new marketplace imperatives - building the organization of the future
    • Realignment to strengthen communications, decision-making, action-taking processes
    • Alternative design strategies to support the culture and to improve marketplace interface
  • Customer Service Operations
    • Building a customer service organization
    • Identifying the necessary qualities & processes for outstanding customer service
    • Instituting a customer service value chain
    • Removing barriers to the customer service value chain
    • Picking the right people for the customer service value chain
  • Human Resource Strategy
    • Develop a human resource strategy that supports business strategy and organization effectiveness
    • Link job design and performance management to operational requirements
    • Succession planning for middle and senior management
    • Proprietary HR audit process
  • Turnaround Management & Business Strategy
    • Redirecting the business to ensure long-term success
    • Developing a new business model for a changing marketplace
    • Building internal strengths to support performance
    • Replacement management during periods of major change or crisis
  • Post Merger Integration
    • Identify people related issues
    • Retain & integrate talent
    • Integrate culture and transfer knowledge
    • Build commitment to the new organization

"No great improvements in the lot of mankind are possible, until a great change takes place in the fundamental constitution of their modes of thought."

- John Mill

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